ProductsPrivacy Policy
Last Updated: March 5, 2025
Thank you for using OvenHero (hereinafter referred to as "the App"). This App is developed and operated by Xi'an Lonn M&E Equipment Co., Ltd., with the developer BenGao Ran representing the company in matters related to data processing. We value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to inform you about how we collect, use, store, share, and protect your information, as well as your rights regarding this data. Please read this policy carefully before using the App.
1. Information We Collect
While you use OvenHero, we may collect the following types of information:
1.1 Information You Provide Voluntarily
Account Information: If you create an account, we may collect your username, email address, password (encrypted), etc.
Profile Information: Avatar, nickname, cooking preferences, and other information you may choose to provide.
User Content: Recipes, cooking settings, temperature curves, notes, and other information you input while using the App.
1.2 Automatically Collected Information
When you use the App, we may automatically collect certain technical information, including:
Device Information: Device model, operating system version, unique device identifiers, language settings, etc.
Log Information: Usage time, click behavior, crash logs, performance data, etc.
Cookies and Similar Technologies: Used to remember your preferences or analyze App usage.
1.3 Information from Third-Party Sources
We may indirectly collect information through third-party services (such as analytics tools, advertising services), but these services typically provide information in an anonymous form.
2. How We Use Information
The information we collect is used primarily for the following purposes:
To provide, maintain, and improve the functionality of OvenHero;
To process your requests (e.g., saving recipes, setting cooking reminders);
To personalize your experience (e.g., recommending suitable cooking modes);
To analyze App usage trends and optimize performance;
To send service notifications, update information, or marketing communications (with your consent);
To fulfill legal obligations and prevent fraud or abuse.
3. Information Sharing and Disclosure
We are committed to not selling your personal information. However, we may share your information with third parties in the following circumstances:
With your explicit consent.
Working with Service Providers: We may engage third-party companies to assist with data analysis, server hosting, email delivery, etc. These service providers are only permitted to access necessary information to perform their services and are bound by confidentiality obligations.
Legal Requirements: We may disclose your information when required by law, regulation, or government authorities, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, asset reorganization, etc., your information may be transferred as an asset, and we will continue to protect it in a manner consistent with this policy.
4. Data Storage and Security
Your information may be stored on servers located within or outside of China, depending on the location of our service providers. We employ industry-standard security measures (such as encryption and access controls) to protect your data. However, please be aware that no method of internet transmission or electronic storage is 100% secure. In the event of a security incident, we will notify you promptly and provide necessary assistance.
5. Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When you delete your account or request us to delete your data, we will process your request within a reasonable time, although certain information may be retained for backup, legal obligations, or other legitimate purposes.
6. Your Rights
Under applicable laws and regulations (such as the GDPR, CCPA, etc.), you may have the following rights:
Access, correct, or delete your personal information;
Withdraw consent (if processing is based on consent);
Restrict or object to processing;
Data portability;
Lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the information below. We will verify and respond to your request promptly.
7. Children's Privacy
OvenHero is not intended for children under the age of 13 (or a higher age as required by applicable law). If we become aware that we have inadvertently collected personal information from a child, we will delete it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted within the App, and the new effective date will be indicated. If we make material changes (such as changes to the purposes of data processing), we will notify you through prominent means (such as a pop-up notice or email).
9. Contact Us
If you have any questions, comments, or complaints regarding this Privacy Policy, please contact us through the following channels:
Company Name: Xi'an Lonn M&E Equipment Co., Ltd.
Developer: BenGao Ran
Contact Email: lonnsales@xalonn.com
Address: 12th South of Chang’an Road, Yanta District 710061, Xi'an, Shaanxi, China
We will address your concerns promptly, typically within 15 business days.
Please ensure you have read and understood this policy before using OvenHero. By continuing to use the App, you agree to the practices described in this policy.